Fully integrated solution that facilitates real-time sales and customer support

ONTIVA FUSION is a fully integrated communication solution that facilitates real-time sales, customer support and marketing strategy through the Internet. ONTIVA provides the next generation of online eCRM products with an intuitive and easy-to-use solution capable of supporting and managing the interaction needs of your company s online customers via chat or VOIP. Phone calls, faxes, employee overhead and other support operating costs are often a significant portion of a company s total customer service costs. ONTIVA FUSION will enable you to communicate instantly with your customers as they browse your online products. Remember that a single question answered from a live support agent can be enough to close a sale! With ONTIVA FUSION, a single support agent can interact with up to 10 customers simultaneously. This drastically reduces your company s operating costs. The ONTIVA eCRM Edition is designed for small companies/sites and enterprise level companies/sites. This version does not restrict the number of support/sales agents. Features on the eCRM edition include co-browsing, email management, ticket management, workflow, and self-service knowledge base. Please click on http://www.ontiva.com/features.asp for a complete list of features.